My website - www.stephenleather.com - has been out of commission since Saturday, and my email through that account isn't working.
It's all down to my internet provider - www.internetters.co.uk - who have dropped the ball, big-time.
What makes it worse is that the people at Internetters don't work in the evenings or at weekends. That's right, they work 9-5 and don't answer the phone or reply to emails outside of those hours.
My website went down on Saturday morning and it's now Tuesday and Internetters haven't replied to any of my emails. It's the worst possible customer service to ignore a customer, right? And I can't believe that in the 21st century an internet service provider thinks it's acceptable not to work at weekends. Do they think the rest of us just shut down on Saturday and Sunday?
Everyone who has emailed me through my website has been told that the account doesn't exist! Well, it does. And I'm in the process of switching everything over to GoDaddy, who are there to help 24/7.
To be fair, I never chose to work with Internetters. I was a client of a company called Skymarket, who were great. But they were acquired by Internetters a few years ago and I have had problems ever since, in particular with my email.
Anyway, hopefully all will be well in the day next day or two. Fingers crossed.
UPDATE FEBRUARY 18 - My website is up and running now, courtesy of GoDaddy. Hopefully it'll be trouble free from now on. My email is still not working, but hopefully will be sorted sooner rather than later. I finally got a reply from Internetters. Apparently it's my own fault for sending multiple emails. I sent one a day, they say I should have just waited for them to reply. Six days! Unbelievable. If there is a worse internet provider out there I have yet to come across them.