tag:blogger.com,1999:blog-7201035340379387456.post8125777031790324012..comments2024-03-26T11:44:00.350-07:00Comments on Stephen Leather's Blog: Complaining To EurostarStephen Leatherhttp://www.blogger.com/profile/08179238880325952527noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7201035340379387456.post-52132064605622368742010-02-02T21:08:00.549-08:002010-02-02T21:08:00.549-08:00Thats so funny, Conor! I actualy did wonder when ...Thats so funny, Conor! I actualy did wonder when he asked for bank details because usually they would send a cheque! And it's never a good idea to email bank details because I'm told there are programs out there that can sift them out.... all very worrying!Stephen Leatherhttps://www.blogger.com/profile/08179238880325952527noreply@blogger.comtag:blogger.com,1999:blog-7201035340379387456.post-77769087177842228282010-02-02T20:33:44.060-08:002010-02-02T20:33:44.060-08:00Hi Stephen.
Greetings from Singapore. (We met qui...Hi Stephen.<br /><br />Greetings from Singapore. (We met quite some time ago when you were a guest at the Singapore Writing festival.)<br /><br />I couldn't help noticing that they are asking for your bank details... <br /><br />Are you sure this isn't a Nigerian scam? ;-)<br /><br />Cheers,<br /><br />ConorConor O'Sullivanhttp://www.conor.sgnoreply@blogger.comtag:blogger.com,1999:blog-7201035340379387456.post-12083794888203930612010-01-26T08:35:34.809-08:002010-01-26T08:35:34.809-08:00Wow. Nick Mercer, Commercial Director of Eurostar,...Wow. Nick Mercer, Commercial Director of Eurostar, phoned me in Thailand to apologise for what happened in December. I was astonished that he'd taken the time to call me personally, but he said that they were doing that with everyone that had written in to them. He seemed a very genuine guy and said that the company had taken on board all the comments made by its customers, and that changes were being made to ensure that if there is ever another crisis they'll handle it more efficiently. And he said that he's take care of the compensation that I'd asked for in my letter.<br /><br />And a few hours later I received the following email - <br /><br />Dear Mr Leather<br /> <br />Nick Mercer, our Commercial Director, has passed your details on to me. I can confirm that we will credit you with the £30 you spent on taxi fares, the $240 for your forfeited hotel booking, and three round trips to any of our direct destinations.<br /> <br />In order for me to process this, would you be able to provide me with your bank details?<br /> <br />Kind regards<br /> <br /> <br />James Blackwood<br />Manager, Eurostar Traveller Care<br /><br />How's that for customer service? Brilliant!Stephen Leatherhttps://www.blogger.com/profile/08179238880325952527noreply@blogger.com